Log in troubleshooting

Cancelling your membership renewal means you immediately lose access. However, sign up for the membership using the same account again, and you will gain access without being charged again.

For example, you signed up on 1st April and will be billed again on 1st May. You cancelled your membership on 5th April, so you lost access to the member's site. If you sign up again, you will not be charged again for April. If you cancel on 30th April, you will not be charged on your renewal date of 1st May.

Most people have several different email addresses. If you are sure you signed up to Patreon, but when you log in to Patreon, it says that you are not signed up, there is a good chance you are not using the email address you signed up with.

Log out of Patreon and log in using the email address you signed up with. You may need to try different email addresses to see which one is signed up. Then, try logging into the member's site using the correct email address.

When you sign in to Patreon and become a Patreon member using your Apple or Facebook account rather than your email address, it generates a random string of numbers to identify you anonymously instead of your email address. Unfortunately, this random string of numbers is not recognised by members.zerotofinals.com (which works on the email address used to sign up to Patreon), preventing you from logging in to the member's site.

The solution is to change your email address within your Patreon account and set your actual email address as the way you log in. The member's site should then recognise you, and everything will work properly. You may have to log out of everything and log back in first. The article linked below describes the process of changing your email address on Patreon.

If you are a member of the Zero to Finals Patreon but are unable to log in, there are a few steps to try:

1. Wait a few minutes. Sometimes it takes a few moments before the connection works.
2. Log out of Patreon and the Zero to Finals Members site, then try logging in again.
3. Clear your browser cache.
4. Make sure your browser is up to date.
5. Try a different browser.
6. Try a different device.

If you're sure that your membership is active and you have tried the steps above, and you still cannot log in, please get in touch using the button below or email me at tom@zerotofinals.com.

Please make sure to include the email address and name that you used to sign up, so we can check your membership. Please include any alternative email addresses that you may have signed up with.